Reputation analysis helps determine how customers receive your company, service, or product. The analysis is the basis for creating a project plan on further measures for a positive corporate reputation. Our know-how enables us to classify the tone of the messages and quickly determine whether the comments are positive, neutral, or negative.
Reputation analyses by professionals
Status quo online reputation
An initial look at the most important brand and trust keywords show the need for an external view of online reputation.
Identifying the most relevant touchpoints of online reputation provides a focused approach and a targeted strategy.
The KPIs on reputation offer a good overview for optimising internal processes and further development of the company and its individual areas.
Developing a strategy
The reputation analysis serves as a basis for developing an individual strategy and action plans to improve the company’s reputation.
Strong brands trust our expertise
When customers search the web for experiences and reviews of companies, the first way is usually through the search engine. We analyse search results for your brand and provide opportunities to benefit from an excellent reputation with positive content.
Forums are a popular place on the web where users exchange views on all kinds of topics. Unfortunately, negative and sometimes reputation-damaging posts are not uncommon. We analyse for you to see if any negative posts exist about your company and identify solutions that create new and positive stimuli.
Whether it is a hotel, practice, or restaurant – ratings help users to get recommendations for service providers. Our motto is to maintain and permanently strengthen your positive image. So you can enjoy the advantages of recommendation marketing. Our analysis lays the foundation for your excellent reputation.
Root cause analysis
Are your sales suffering and the number of new customers stagnating? A negative reputation may be the cause. Through regular controlling and monitoring, we work closely with you to find reasons for dissatisfied patients, guests, or customers. Our specialists can proactively restore your reputation by identifying and analysing the causes.
only one does not have the reputation one deserves.”